Lori Hessey

Lori Hessey is the Director of Customer Success at Clearwater, bringing Clearwater customers over 18 years of experience in customer support and service in healthcare and human resources and over 13 years of experience in SaaS startup companies and sales. Lori has a proven success record of managing over 250 national accounts from BETA testing, implementation coordination, client education, and final installation stages of complex proprietary software in healthcare environments. She is skilled in curriculum design, training programs, and leadership development as well as quality assurance, marketing, and problem-solving with a focus on patient care safety.